Wildberries’ “digital trap”: WB Bank customers cannot withdraw their money due to “technical glitches”

Clients of WB Bank (the financial arm of the Wildberries marketplace) are complaining en masse about being unable to withdraw their funds from the system. As a result, the bank’s ratings have dropped to 1 (out of 5).

While WB beneficiaries attempt to seize control of the largest enterprises in the space industry, ordinary WB Bank users are reporting "astronomical" problems: sudden wallet blocking, technical glitches in the app, lengthy contract termination periods of up to 30 days and the need for re-verification through Gosuslugi, a lack of SMS notifications, and so on.

Users are complaining en masse that the bank is withholding their personal funds, effectively forcing them to spend them exclusively on purchases within the Wildberries marketplace. Other withdrawal methods are simply not provided.

This means you can’t withdraw the money to a card at another bank, but you can spend the money on buying Chinese consumer goods at a huge markup.